Teamlead IT (m/f/d)
Wildpoldsried, BY, DE
What you will do to help drive energy transition:
- Manage technical IT staff onsite and support aligning with global IT team
- Record incidents & problems, analyze them and find efficient solutions
- Provide remote support to our employees to ensure quick problem resolution; provide field support, especially for technical challenges on site
- Installation and configuration of clients and OnPrem servers
- Assembly of IT infrastructure to ensure optimal performance
- Client provisioning to provide end users with the necessary resources
- Documentation of processes, configurations and solutions for a transparent workflow
- Maintenance and deployment of software through effective patch management
- Support with the IMAC (Installation, Move, Add, Change) of IT resources
- Providing end-user training for the effective use of IT applications
- Technical support for core applications: Solidworks-support various R&D use-case
- Microsoft O365 support
What you will need on that journey:
- Completed training in the IT sector or comparable qualification
- Experience in IT support and service
- Knowledge of the configuration, installation and maintenance of workstation systems, peripherals, mobile devices, LAN components, communication equipment, media technology, software and interfaces
- Strong communication and coordination skills when working with internal and external vendors
- Hands-on mentality and ability to solve challenges fast
- Cultural sensitivity
- Ability to localize, isolate and rectify faults
- Knowledge of hardware and software availability and asset management
- Fluent in English and German
Stellensegment:
Network, Technical Support, Technology