Technical Support Specialist (m/f/d)
Berlin, BE, DE Wildpoldsried, BY, DE Home Office, DE
Your tasks:
- You support our international partners with technical questions
- You handle and document all inquiries about our battery storage systems via telephone, chat and emails
- You perform battery storage systems’ diagnostics
- You plan on-site assignments of the service technicians for fault clearance and maintenance of our battery storage systems etc.
- Through efficient, cost-effective and smooth service processing, you ensure high customer and partner satisfaction
- You support our international customers in the selection of the right battery offering
- You independently organize and perform technical trainings
Your profile:
- You are interested in working in the technical support area and have a passion for assisting customers and/or partners with at least 1 years of working experience
- You have successfully completed technical apprenticeship or technical studies (such as electrotechnical or other engineering degree)
- You are customer focused and passionate about excellent customer service
- You can express yourself clearly on the phone with an empathic attitude
- You think in systematic and logical way
- You are fluent in English in written and spoken form, you always find the right words in every situation while other languages such as German, Spanish, Danish and Dutch are a plus
- You have good IT-Skills (Office, Salesforce)
Jobsegment:
Technical Support, Technology