Technical Support Specialist (f/m/d)

Standort: 

Berlin, BE, DE DE Wildpoldsried, BY, DE

Stellen-ID:  4539

At the earliest date possible we are looking for support for our #teamsonnen

Clean and affordable energy for all is one of the greatest challenges of our time. Sonnen has been committed to this mission since 2010 and is now represented in Europe, the USA and Australia with over 1,000 team members globally. In Germany, our offices are located in the beautiful Wildpoldsried (Allgäu) and the vibrating heart of Berlin Kreuzberg.

At sonnen, we are building the energy system of the future. To this end, we are developing new technologies and business models that have not existed before. Whether intelligent power storage, virtual power plants or digital services - we set the trends of a new energy world. That means, among other things, the inexpensive production and storage of renewable energy and the intelligent networking of producers and consumers. sonnen thereby gives people around the world the opportunity to become independent of fossil fuels and conventional energy supplier.

We are growing steadily and are looking for people who want to join us in our vision of clean and affordable energy for all while making a positive impact on climate change.

What you will do to help drive energy transition:
 

  • You support our international partners with technical questions.

  • You handle and document all inquiries about our battery storage systems via telephone, chat and emails.

  • You perform battery storage systems’ diagnostics.

  • You plan on-site assignments of the service technicians for fault clearance and maintenance of our battery storage systems etc.

  • Through efficient, cost-effective and smooth service processing, you ensure high customer and partner satisfaction.

  • You support our international customers in the selection of the right battery offering.

  • You independently organize and perform technical trainings for sonnen partners.

  • You monitor local regulation changes to guarantee sonnen product portfolio compliant and foward neccesary technical requirements or improvements regarding our certification to the team lead.

 

 What you will need on that journey:
 

  • You are interested in working in the technical support area and have a passion for assisting customers and/or partners with at least 1 years of working experience.

  • You have successfully completed technical apprenticeship or technical studies (such as electrotechnical or other engineering degree).

  • You are customer focused and passionate about excellent customer service.

  • You can express yourself clearly on the phone with an empathic attitude.

  • You think in systematic and logical way.

  • You are fluent in English in written and spoken form, you always find the right words in every situation while other languages such as German, Spanish, Danish and Dutch are a plus.

  • You have good IT-Skills (Office, Salesforce).

What you can expect at sonnen:

  • An atmosphere of openness, tolerance and mutual respect, where innovation is expected and encouraged
  • 30-32 days annual vacation with increasing team membership
  • Leasing of company (e-)bikes with up to 40% discount
  • Flexible working hours and option working mobile
  • Mental health and wellbeing offering for you and your family members
  • Free German, English as well as online yoga and body art courses
  • Soft drinks, fruits and cereals in our offices
  • Use of sports memberships (EGYM Wellpass, only €29.75/month) and discounts for other services and products 
  • Employee discount on our electricity tariff
  • Regular team and company events
  • We love dogs! You too? Feel free to bring your fellow friend to our offices

 

You feel we are a match? Apply now and help us to shape the energy transition together. We look forward to welcoming you to #teamsonnen!

sonnen - energy is yours!


Stellensegment: Technical Support, Technology