Technical Support Specialist (f/m/d)
Berlin, BE, DE Wildpoldsried, BY, DE DE
What you will do to help drive energy transition:
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You support our international partners with technical questions.
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You handle and document all inquiries about our battery storage systems via telephone, chat and emails.
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You perform battery storage systems’ diagnostics.
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You plan on-site assignments of the service technicians for fault clearance and maintenance of our battery storage systems etc.
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Through efficient, cost-effective and smooth service processing, you ensure high customer and partner satisfaction.
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You support our international customers in the selection of the right battery offering.
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You independently organize and perform technical trainings for sonnen partners.
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You monitor local regulation changes to guarantee sonnen product portfolio compliant and foward neccesary technical requirements or improvements regarding our certification to the team lead.
What you will need on that journey:
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You are interested in working in the technical support area and have a passion for assisting customers and/or partners with at least 1 years of working experience.
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You have successfully completed technical apprenticeship or technical studies (such as electrotechnical or other engineering degree).
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You are customer focused and passionate about excellent customer service.
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You can express yourself clearly on the phone with an empathic attitude.
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You think in systematic and logical way.
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You are fluent in English in written and spoken form, you always find the right words in every situation while other languages such as German, Spanish, Danish and Dutch are a plus.
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You have good IT-Skills (Office, Salesforce).
Stellensegment:
Technical Support, Technology