International Service Coordinator EU (m/f/d)
Wildpoldsried, BY, DE Berlin, BE, DE
Your Responsibilities:
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You support the service organization in the EU by implementing corporate processes and the management of it. Service processes are related to the area of field service, repair center, service administration and remote support (1st/2nd/3rd level).
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You act as interface between the EU organizations and the HQ in Germany related to technical service requirements and the set-up of the service organization
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You act as project manager for international improvement projects. You collect the requirements, coordinate the implementation and report the progress
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You are the key contact for one of our service tools
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You create, document and monitor service processes, but also react on deviations.
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You constantly check the data quality of the service tools/database and define measures to improve it
Your Profile:
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Successful completed academic studies on economic or engineering sciences or comparable qualifications like certified engineer
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At least 3 years’ experience in project management (certification desirable)
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Strong experience in process management (modelling, operating, improving)
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At least 2 years’ experience in an international work environment
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Experience in technical service, preferable in energy storage
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Strong communication skills and high competence in problem solving
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Strong English and German language skills spoken and written, additional languages are desirable
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Excellent MS-Office skills; Salesforce and SAP experiences are welcome
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Willingness to travel
Jobsegment:
ERP, SAP, Database, Project Manager, Technology