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Global Support Engineer (m/f/d)


Wildpoldsried, BY, DE Berlin, BE, DE

Stellen-ID:  936

At the earliest date possible we are looking for support for our #teamsonnen

Clean and affordable energy for all is one of the greatest challenges of our time. Headquartered in the Bavarian energy village of Wildpoldsried, sonnen GmbH wants to enable all people to determine their own energy future. That means, among other things, the inexpensive production and storage of renewable energy and the intelligent networking of producers and consumers. sonnen thereby gives people around the world the opportunity to become independent of fossil fuels and conventional energy supplier.

At sonnen, we are building the energy system of the future. An energy system in which electricity is clean and people are the focus. To this end, we are developing new technologies and business models that have not existed before. Whether intelligent power storage, virtual power plants or digital services - we set the trends of a new energy world. This creates space for innovation, creativity, passion and personal development opportunities in a rapidly growing company.

Your tasks:

  • Root-cause analysis and solution to Battery Systems not performing as expected
  • Remote troubleshooting of issues related to software, hardware, installation, and commissioning of Battery Systems
  • Provide technical support to our international service teams
  • Evaluation of new software rollouts – Analysis and detection of new errors and faults
  • Support on the creation of service-relevant instructions and thus ensure the transfer of knowledge to our service country organizations in Europe, Australia, and the US
  • Ensure technical issues (service tickets) are resolved
  • Main contact to one of our service country organizations
  • Expert in all technical aspects (software and hardware) of batteries, inverters, power meters, solar panels, energy software, EV chargers and other sonnen accessories


Your profile:

  • Passion for Energy Storage and Renewable Energy
  • Good understanding of electrical systems
  • A problem solver who enjoys a challenge and never gives up until a problem is fixed
  • A Bachelor’s/Master’s degree in a technical or science field such as: Electrical Engineering, Mechatronics, Electronics, Renewable Energy, Robotics, Computer Science or other relevant fields. Alternatively, you have a technical studies/training with several years of relevant professional experience in the above-mentioned tasks.
  • Experience with CRM systems, case/ticketing systems, and bug-tracking systems
  • Knowledge of Windows and Linux operating systems
  • Excellent customer and service orientation combined with good communication, team skills, and social competence
  • Ready to continuously further your education in the field of renewable energy technology and energy storage systems
  • Fluent English (written and oral) are required (additional languages would be an advantage – German, Italian, Spanish, Dutch, Danish, Swedish, French, etc.)



What you can expect:

At sonnen you will experience an international environment in a fast-growing and innovative company in the renewable energy industry sector. Due to our young corporate culture and the short decision-making processes, you can really make a difference with us!

We offer an atmosphere of openness, tolerance and mutual respect. Join us and help us with our vision of clean and affordable energy for all. Share with us the passion for clean energy and new technologies.

Look forward to: Flexible work hours, up to 32 vacation days, yoga and fitness classes, company bike and more. If you want to learn more about our benefits, please take a closer look at: Our Benefits

Apply now!

sonnen - energy is yours!

Jobsegment: Computer Science, Linux, CRM, Technical Support, Technology