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International Technical Customer Care Specialist (m/f/d)
Standort:
Berlin, BE, DE Wildpoldsried, BY, DE
Stellen-ID:
671
Your tasks:
- You support our international partner installer companies with technical questions
- You will handle and document all inquiries about our energy storage systems via telephone, chat and emails
- You plan on-site assignments of the service technicians for fault clearance and maintenance of our battery storage systems etc.
- Through efficient, cost-effective and smooth service processing, you ensure high customer and partner satisfaction
- You support our international customers in the selection of the right battery offering
- You independently organize and perform technical trainings for partners in different European countries
Your profile:
- You are interested in working in the technical support area and have a passion for assisting customers and or partners with at least 2 years of working experience
- Successfully completed technical apprenticeship or technical studies (such as electrotechnical degree)
- You are customer focused and passionate about excellent customer service
- You can express yourself clearly on the phone with an empathic attitude
- Systematic and logical thinking
- You are fluent in English in written and spoken form, you always find the right words in every situation while other languages such as Spanish and French are a benefit
- You possess good German language skills
- Good IT-Skills (Office, Salesforce)
Jobsegment:
Technical Support, Customer Service, Technology