Senior Business Analyst Global Business Application (m/f/d)
Home Office, DE Wildpoldsried, BY, DE Berlin, BE, DE Home office, DE
Our ideal candidate is experienced with the Salesforce or SAP tooling. Having this background allows the consultant to advise and translate the client’s business needs. Our candidate has worked in a business environment which has led to a solid grasp of how departments like Sales, Service and Marketing integrate with Salesforce.
This functional Salesforce/SAP project manager will act as the ‘face’ of the development team and is familiar with working agile in a customer environment. Interaction with the team and the client in search of the best possible solution is one of the core capabilities. The consultant has developed skills in motivating a team and is not afraid to challenge customers' wishes.
What you will do to help drive energy transition:
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Identify opportunities in business processes that can be accomplished with Salesforce functionality
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Use your expertise in business processes and Salesforce to help the client achieve their business goals
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Translate business goals into functional needs, activate development capabilities in order to have needs transformed into Salesforce functionalities
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Bridge the gap between IT and the business and act as the point of contact for Salesforce users
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Train and coach clients and internal colleagues in CRM capabilities and the improved Way of Working to exploit platform usage
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Acts as the intermediary between the business and IT teams
What you will need on that journey:
At least 3 years of professional experience as a consultant, project manager, business analyst or in a relevant business position that has
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Several years of experience with technical Salesforce implementations (Service and Sales cloud related)
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Ideally certification as a Salesforce.com Certified Consultants
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Has worked with different business departments such as but not limited to finance, sales and services
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Background in process design and implementation
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Independent as well as result and process-oriented way of working
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Is experienced with working in multi-disciplinary teams, experience with Agile/Scrum is a plus
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Brings a Master’s degree or equivalent in a field that requires analytical skills
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Has the ability to empathize with clients in politically challenging environments
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Strong presentation and communication skills in English (written and verbal); fluent in German
Stellensegment:
Business Analyst, CRM, ERP, SAP, Technology, Finance