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Technical Support Specialist (m/f/d)


Berlin, BE, DE Wildpoldsried, BY, DE Home Office, DE

Stellen-ID:  1310

At the earliest date possible we are looking for support for our #teamsonnen

Clean and affordable energy for all is one of the greatest challenges of our time. Headquartered in the Bavarian energy village of Wildpoldsried, sonnen GmbH wants to enable all people to determine their own energy future. That means, among other things, the inexpensive production and storage of renewable energy and the intelligent networking of producers and consumers. sonnen thereby gives people around the world the opportunity to become independent of fossil fuels and conventional energy supplier.

At sonnen, we are building the energy system of the future. An energy system in which electricity is clean and people are the focus. To this end, we are developing new technologies and business models that have not existed before. Whether intelligent power storage, virtual power plants or digital services - we set the trends of a new energy world. This creates space for innovation, creativity, passion and personal development opportunities in a rapidly growing company.

Your tasks:

  • You support our international partners with technical questions
  • You handle and document all inquiries about our battery storage systems via telephone, chat and emails
  • You perform battery storage systems’ diagnostics
  • You plan on-site assignments of the service technicians for fault clearance and maintenance of our battery storage systems etc.
  • Through efficient, cost-effective and smooth service processing, you ensure high customer and partner satisfaction
  • You support our international customers in the selection of the right battery offering
  • You independently organize and perform technical trainings

Your profile:

  • You are interested in working in the technical support area and have a passion for assisting customers and/or partners with at least 1 years of working experience
  • You have successfully completed technical apprenticeship or technical studies (such as electrotechnical or other engineering degree)
  • You are customer focused and passionate about excellent customer service
  • You can express yourself clearly on the phone with an empathic attitude
  • You think in systematic and logical way
  • You are fluent in English in written and spoken form, you always find the right words in every situation while other languages such as German, Spanish, Danish and Dutch are a plus
  • You have good IT-Skills (Office, Salesforce)

What you can expect:

At sonnen you will experience an international environment in a fast-growing and innovative company in the renewable energy industry sector. Due to our young corporate culture and the short decision-making processes, you can really make a difference with us!

We offer an atmosphere of openness, tolerance and mutual respect. Join us and help us with our vision of clean and affordable energy for all. Share with us the passion for clean energy and new technologies.

If you want to learn more about our benefits, please take a closer look at: Our Benefits

Apply now!

sonnen - energy is yours!

Jobsegment: Technical Support, Technology