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Service Process Expert (m/f/d)


Berlin, BE, DE Wildpoldsried, BY, DE

Stellen-ID:  631

At the earliest date possible we are looking for support for our #teamsonnen

At sonnen, we believe clean, affordable, and reliable energy for all is one of the greatest challenges of our time. With over 40,000 sonnenBatterie-systems installed worldwide, sonnen is a proven global leader in intelligent energy management solutions providing greater energy control for residential customers through increased solar self-consumption, reduced peak energy usage and reliable backup power during outages – contributing to a cleaner and more reliable energy future.

sonnen has won several awards for its energy innovations and sonnenBatterie products, including Fast Company’s Top 10 Most Innovative Companies in Energy, the 2017 Zayed Energy Innovation Award, MIT’s Technology Review’s 50 Smartest Companies in 2016, Global Cleantech 100 for 2015-2017, Greentech Media’s 2016 Grid Edge Award for innovation, and Cleantech’s 2015 Company of the Year Award in both Israel and Europe.

Main Responsibilities:

  • You support the Italian service organizations by implementing a new extended service business
  • You design and implement service processes and manage it. Service processes are related to the area of field service, repair center, service administration and remote support (1st/2nd/3rd level) along different manufacturer and service providers.
  • You act as interface between the Italian organization and the HQ in Germany related to technical service requirements and the set-up of the service organization
  • You act as project manager for improvement projects. You collect the requirements, coordinate the implementation and report the progress
  • You document and monitor service processes, but also react on deviations.




  • Successful completed academic studies on economic or engineering sciences or comparable qualifications like certified engineer
  • At least 2 years’ experience in project management (certification desirable)
  • Strong experience in process management (modelling, operating, improving)
  • At least 2 years’ experience in an international work environment
  • At least 2 years’ experience in solar/PV-market, preferable dedicated to technical service
  • Strong communication skills and high competence in problem solving
  • Strong English language skills spoken and written
  • Good German and Italian language skill are desirable
  • Excellent MS-Office skills; Salesforce and SAP experiences are welcome
  • Willingness to travel

sonnen – energy is yours!

Jobsegment: ERP, SAP, Project Manager, Technology